How can I track my order?
Immediately after you have successfully placed your order on our website, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt; please feel free to print it for your records. The e-mail includes your order number, the details of the products, prices, quantities, promotional information, payment method(s), your shipping and billing addresses as well as the shipping method you selected.
Shipment Confirmation Emails
You can track the status of your order by clicking the link below “Track your order” on your Pure White’s Shipment Confirmation email.
Canceling & Modifying Orders
Pure White order process is automated to distribute products quickly and accurately. We apologize but once the order has been placed it can NOT be cancelled.
I AM SWITCHING INTERNET SERVICE PROVIDERS. HOW CAN I BEGIN RECEIVING SPECIAL OFFERS AT MY NEW EMAIL ADDRESS?
How does the Refer-a-Friend Program work?
Our Refer-a-Friend Program is a simple but powerful referral system on our website. Instead of giving money to our referrals, we are rewarding them with coupons that they can use to get discounts when buying on our website, or even free products, depending on a coupon settings. We reward their friends as well: once they come to the site via referral URL and their order has completed, the refferal will receive a code for $15 off their next order of $30 or more.
The system will create a unique URL for each of our site’s registered members. The referral URL is visible under “Refer a Friend” tab inside the “My Account” page.
After this, members can use that link to link to our products or pages, and every time someone purchases something through your link, we will reward them with a coupon. Plus, we reward people that are being referred as well. Once they get to the cart page, a coupon is automatically applied to their cart.
Every time someone receives a coupon, it will be shown on their account page and only that individual can use it.
- This feature is only viewable to registered customers of purewhitecosmetics.com as both you and your friends will need to login to see the feature on your dashboard and use the discount.
- A friend can only be referred once by you.
- The discount for referrals can only be redeemed on their first purchase.
- The invited person needs to follow the link they received, get to the website and sign up. If the invited person leaves without registering (e.g., they closed the browser tab) and come back via a direct web address and sign up/purchase, they don’t become a referral.
- We will only contact your friend once to let them know of the offer. If they choose not to proceed we will not contact them again.
- Referrals’ must complete a purchase greater than or equal to $30 in total value, not including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other 3rd party fees.
- By participating in this programme you agree to our Terms and Conditions. If you have any further questions, please feel free to contatc us.
Does anyone else see the information that I provide to Pure White?
Have a beauty question?
Does Pure White use silicones or parabens?
I USE MOISTURIZER, DO I NEED A SERUM?
Does Pure White test on animals?
We’re absolutely 100% against animal cruelty. Pure White does not conduct or commission animal testing on any of its products or ingredients, or by way of any of our laboratories or suppliers. Animal testing for cosmetics is illegal in the European Union since 2009.
Although we’re not currently certified cruelty free, it is certainly something we’re looking to do in the very near future.
Are Pure White products organic?
Can Pure White products be used during pregnancy?
The entire Pure White range is suitable to use during pregnancy. Pure White is a natural skin care range and we use a very small quantity of organic essential oils in our products to give them a very light but lovely fragrance. As the organic essential oils are in very small quantities, they are perfectly safe to use during this very special time.